Our services
Our professional services offer
based on our main areas of expertise
Design solutions
From the smallest touch point to your largest concept declination, including travel retail and POSM, we can connect you with experienced designers who understand your brand DNA and the experience you aim at delivering to your customers.
Real Estate
Our team and partners can assist you in location strategy for permanent or temporary stores, real estate negotiations and back office support.
A multi lingual service offered by independent consultants with no conflict of interest and with the highest confidentiality. A service that allows you to focus on added value tasks and keep your property team to the optimal size.
Organization
We provide organizational support to
define the best structure, set up teams, and develop processes.
Sourcing
Our team supports you in your sourcing
decisions (furniture production, site selection, and lease negotiation),
develop contracts and templates, leveraging a global network of designers,
architects, and general contractors worldwide.
Sustainability
We prioritize sustainability in all
aspects of the store opening process. We help our clients define their pledge
and commitment to sustainability and provide ongoing support to ensure it
remains a priority throughout the store's life cycle.
Project Management Platform
To ensure the smooth and efficient
execution of store opening, we implement a project management platform to
collect and analyze data. We define needs, select the right tool, implement and
develop reporting dashboards and KPI trackers.
Mystery visits
Mystery shopping is our secret weapon for real-time insights, helping you maintain brand excellence and service consistency at every touchpoint.
Deep dive into store deployment set up
Defining the optimum organization based on your needs and ambitions is the first step.
Baked up with the definition and formalization of the process clarifying the roles and responsibilities.
Which organization do you need?
- Define the best structure
- Develop the job description recruitment
support
- Evaluate skills to be internalized vs. externalized
Define the processes
- Clarify scope and responsibilities of each stakeholder
Documentation
-
Develop and document processes
- Create personalized documentation (forms and templates) to harmonize terminology
Deep dive on Sustainability
“Sustainable development is the development that meets the needs of the
present without compromising the ability of future generations to meet
their own needs.” - Gro Harlem Brundtland.
How can I be more sustainable in my retail operation ?
- Define the pledge and commitment for the retail network
- Prioritize actions towards sustainable deployment
- Leverage UN Sustainability Development Goals
Let's implement
- Evaluate suppliers capabilities
- Consider impact of concept and optimize
- Include day to day running operation impact
Manage ESG reporting including retail
-
Collect and process data for
the company sustainability report
- Issue statements on progress for investors
- Calculate and update Scope 1, 2 and 3 emission
Deep dive on platform implementation
You need to track your network, your leases and the cost of the opening of these touch points.
Therefore you need a tool that will provide you with the master data enabling your reporting.
Which platform do you need?
- Assess the needs based on the tools already used in your organization
- Support the RFP and selection process
Define data structure and implement
- The core of the success is linked to the data structure
- Collect data and implement
- Test workflows and release to user
Reporting
- Develop the reporting dashboards
- Define the KPI tracked and their frequency
Deep dive on quality and safety assessments
Brand equity thrives on consistency, and nothing erodes it faster than compromised quality or safety. By establishing clear benchmarks and tracking performance over time, retailers turn operational excellence into a powerful brand promise that resonates with discerning customers.
Mystery visits
- Every mystery visit is a hidden mirror, reflecting real-world interactions so we can help you refine service standards and guarantee consumers receive the branded thoughtful treatment they deserve.
Retail Experience
- We don’t just open doors, we open experiences. When physical spaces are designed with purpose, customers don’t just shop, they connect, return, and become part of our story.
FLHSS (Fire, Life, Health, Safety & Security)
- Auditing your stores
- Developing customized safety guidelines
- Reinforcing accountability through routine checks
because real security grows from daily discipline and shared values.